"All our partnerships start with truly understanding the issues our customers are facing,” said Srikrishna Ganesan, CEO, Al Ghandi Electrical & Automation, in the same ROKStudios session. “We then look to develop solutions rather than simply sell products. We were very happy to have found a platform that delivered not just major additional efficiencies but also significant cost savings.”
Headquartered in Dubai, UAE, Falcon Group is an established precision engineering company with more than three decades of experience in the delivery of high-quality services to many industries, including aerospace, space exploration, defense, oil & gas, power and utilities transmission, and industrial manufacturing.
Comprising four industrial operations in the UAE and three others in the Kingdom of Saudi Arabia, Nigeria and Oman, it offers a broad range of capabilities, including precision machining & fabrication; custom tool design; manufacture & refurbishment; and industrial automation solutions.
- Manually collected machine-utilization data was presenting a false picture of machine-shop efficiencies
- The company was looking to invest in new machines to counter the perceived capacity shortfall
- Short-term remedies often saw work being handed to competing supplier
- Falcon Group now has a more informed window into its operations, and can make far better decisions based on real-time insights
- On a single machine, utilization has risen from 12-15% to 57%, with ambitions to reach a target of 75%
- Capital expenditure for new machines/capacity is now no longer necessary
- Machining work can now be kept in house rather than subcontracting
Challenge
Falcon Group is an established precision engineering company based in Dubai, UAE. With four industrial operations in the UAE and three others in the Kingdom of Saudi Arabia, Nigeria and Oman, it offers a broad range of capabilities, including precision machining & fabrication; custom tool design; manufacture & refurbishment; and industrial automation solutions.
The specialist precision engineering and fabrication division offers a range of machining capabilities, including CNC (computer numerical control), custom fabrication and welding, gun & BTA deep-hole drilling, coordinate measuring (CMM), cutting (wire, water & laser), prototyping, and 3D printing.
At the heart of these operations are 16 CNC machines, all of which are essential to the company’s machining capabilities, with their utilization defining much of the capacity planning and the critical path of many of the company’s projects.
In a recent performance evaluation, Falcon Group was assessing the purchase of new machines to help it keep pace with customer demand and to support maintenance downtime for those on the critical path, coupled to the fact that peak capacity often saw it subcontracting work to competitors.
However, before signing off on any additional machinery, the company undertook a machine-utilization study and discovered that although its CNC assets appeared to be working 24/7, some machines were only operating at 12-15% utilization, a figure that offered significant room for improvement.
“We used to collect data manually,” explains Prabhu Badrinathen, CEO, Falcon Group, “using routing cards and manual timing, but we knew this was not giving us the bigger picture, in real time. Our industry software team explained that we could use software to measure OEE (overall equipment effectiveness) and, having looked at the various software use cases, we quickly realized that different elements of each example would work for us, but no single application example mirrored our needs.
“We needed a flexible solution that would address our precise requirements, which is when we started discussions with Rockwell’s UAE Value Add Distributor Al-Ghandi Electrical and Automation LLC.”
Solution
This realization that significant efficiency gains were within reach triggered the beginning of a digital transformation that would result in some truly staggering results.
And, for the foundation of this transformation, Al-Ghandi – a member of the Rockwell Automation PartnerNetwork™ – introduced Falcon Group to the ThingWorx IIoT platform, part of the FactoryTalk® InnovationSuite, powered by PTC.
Falcon Group’s FG Engineering and Maintenance Services LLC rose to the challenge by spearheading the development of the ThingWorx IIoT solution in a region with limited support for such a complex use case.
The solution used ThingWorx IIoT to connect different devices, including PLCs and sensors, and then collect, collate, store and present all the operational data to the management team at Falcon Group using tailored software dashboards.
“We knew we had room to grow our machine utilization, but it was not until we got the real-time, machine-level insights from the ThingWorx platform that we realized where inefficiencies were and where the changes needed to be made.”
Prabhu Badrinathen
Result
The collaborative efforts culminated in the deployment of a robust application that seamlessly integrates with Falcon Group's operations. By harnessing the power of ThingWorx, and the acquisition of precise data, Falcon Group is now able to optimize its operational efficiency.
“Step One of any improvement journey is accepting you may not be working to the best of your capabilities,” explained Badrinathen in a recent ROKStudios session. “All subsequent steps then involve working with your suppliers and integrators as a team – honestly and transparently – to find a remedy.”
Falcon measured OEE on one machine to create the baseline and then deployed the ThingWorx IIoT Platform to root out and then highlight the pain points and inefficiencies.
“We very quickly had the machine go from 12-15% utilization up to 38%,” Badrinathen continues, “and with further fine tuning, it is now up to 57%. This is a huge growth, and was on just one machine! We have set an ambitious future target of 75% – a growth of more than 365%.”
"ThingWorx has this incredible capability to bring operational data together in such a way that it offers immediate value in the form of actionable intelligence."
"It was a beautiful journey that we all enjoyed together”
Srikrishna Ganesan
Badrinathen concludes: “At FG Engineering and Maintenance Services LLC, we don't just meet challenges – we embrace them, turning obstacles into opportunities for growth and innovation. This type of solution is essential to us in many ways. We can only go so far with discounts and other incentives to make our customers happy, after that we need to look at ways of working smarter, which is why we hold hands. We need the experience of system integrators and distributors and their suppliers, so we can then recruit them as a talent and keep them as partners.”
Published May 31, 2024
