Watch these videos to learn how to set up your account and take advantage of these benefits.
Create an Account with Authorization Number
As a TechConnect® customer, we have made a variety of electronic communication channels available to you. To take advantage of these benefits, you need to create an account in KnowledgeBase and configure it with your authorization number or BPID. Let us show you how to do it.
Add an Authorization Number
The BPID or authorization number identifies you as a client with privileges. This number gives you access to all the content on the platform, so it is important that your account is configured with the BPID corresponding to your company. Learn how to add that number to an existing account and start enjoying all the benefits of Technical Support.
Start a Chat
Chats are one of the electronic channels that we provide to contact the Technical Support team and obtain a solution to your problems. In this video we explain how to start a Chat with our engineers. Remember, it is important to have watched videos 1 and 2 prior to this video.
SAQ - Submit a Question
SAQ (submit a question) is a communication channel that allows you to contact the Technical Support team through a friendly and easy-to-use platform to get answers to your technical questions with feedback via email. Watch this video to learn how to use this channel. Remember, it is important to have watched videos 1 and 2 prior to this video.
Signing into the Knowledgebase
This video demonstrates using the Knowledgebase search tool, which provides access to a comprehensive database containing questions and answers regarding Rockwell's products and technologies. Learn how to access the Knowledgebase, enter a query in the search bar, find support tickets you have created, and locate your preferred technotes.
