Unsupported module

There is a problem communicating with the module – the
module
A device, typically an I/O device, that communicates with the controller. The controller, a particular 1756-IB16I or a PanelView are all considered modules.
software is unable to determine its identity. Contact Technical Support at +1 440-646-3434 for assistance.
software
An executable programming package used to develop a controller project.
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