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Presentation | Management Perspectives

Hitting Customer Goals Through Listening, Understanding and Technology

Sachin Mathur explains why it is essential to maintain an outcome-based approach to solving customer challenges.
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Sachin Mathur, Director of Software and Control Portfolio at Rockwell Automation EMEA, explains how evolution into the digital realm is a natural progression for Rockwell Automation – and with the advent of the Connected Enterprise, why digitalization is so important for its customers going forwards.

But it’s not only about the technology; customer empathy is also essential, especially in identifying what people need now and what they will need in the future.

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