Settings
The Settings section allows to manage and configure optional settings that are applied to a domain.
Domain options
The section provides a list of optional settings related to the devices registered to a specific domain.
Require a comment when a device connection ends : The system requires the user to insert a comment after a remote connection session. |
Log all the connection operations : It enables the recording of all operation performed on remote devices, sorted by connection category. |
Require contact details when requesting assistance : It enables the Request Assistance Information window to pop up when a request for assistance is triggered. |
Send e-mail notification of the assistance requests : It allows any assistance request to be forwarded to a specific email address. |
Send e-mail notification of account information : It allows any administration notification be forwarded to a specific email address, such as a service expiration date. |
NOTE:
If both
Require contact details when requesting assistance
and Submit Assistance Requests
are enabled, the user of the Runtime device can provide a comment while sending their assistance request. The text in the comment shall not include ../
, because this text string might be considered as a path traversal attack.
NOTE:
To send notifications to multiple email addresses, separate the email addresses by using a semicolon and no space. For example: j.smith@example.com;a.jones@example.com
Entitlements
The section provides a detailed overview of both domain and device entitlements that are currently in use.
NOTE:
See FactoryTalk Remote Access entitlement activation for further information on this subject.
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