Troubleshoot applications closing unexpectedly

Troubleshoot applications closing unexpectedly

Analyze
FactoryTalk Optix Runtime
 log files to learn more about issues causing
FactoryTalk Optix Applications
 to close unexpectedly.
IMPORTANT:
Rockwell Automation
 is not responsible for any third-party software, including but not limited to its performance, security, updates, or compatibility with our products. Any use of third-party software is at your own risk, and we do not provide support, warranties, or guarantees for such software. Users should refer to the respective third-party providers for assistance and licensing terms.
  1. To troubleshoot applications closing unexpectedly
  2. In the terminal, enter
    docker exec -it
    container_name
     bash
     to access the running container shell.
    container_name
    The name of the container.
    TIP: You can list
    Docker
     containers by entering
    docker ps -a
     in the terminal.
  3. Enter
    cd /root/Rockwell_Automation/FactoryTalk_Optix/FTOptixApplication/Log/
  4. Enter
    ls
     to list log files.
  5. Enter
    cat
    log_file
     to investigate the log file and search for issues.
    log_file
    FactoryTalk Optix Runtime
     log file. For example,
    FTOptixRuntime.1.log
    .
    TIP:
    FactoryTalk Optix Runtime
     rotates logs. Check the most recent log file. The latest log file is appended with the highest number.
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