Solutions and Technical Support
To contact technical support for issues, use the Contact Support URL in Asset Intelligence, repeated here for convenience: https://rockwellautomation.custhelp.com/app/ask/p/6207.
When a user calls, the user should be at the computer and prepared to give the following information:
- The product name and version number.
- The exact wording of any errors or messages that appeared on the screen.
- A description of what happened and what actions took place when the problem occurred.
- A description of the previous attempt used to solve the problem.
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