Solutions and Technical Support
To contact technical support for issues, call (440) 646-3434 and access support using direct dial code 605.
When a user calls, the user should be at the computer and prepared to give the following information:
- The product name and version number, which can be found in the client.
- The type of hardware used.
- The exact wording of any errors or messages that appeared on the screen.
- A description of what happened and what actions took place when the problem occurred.
- A description of the previous attempt used to solve the problem.
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