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Arena Simulation Software in Call Center

Analyze Call Priorities, Staffing Optimization, and Caller Wait Times
Headset leaning up against a call center phone
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Arena enables you to analyze call priorities, call routing options, staffing optimization, caller wait times and more. The full-featured functionality of our Arena Call Center Simulation Software makes it a great solution for companies seeking to improve their call center operations and improve customer service.  

Features and Capabilities

Easy-to-Build Call Center Process Flow

  • Build a call center process flow in a fast, intuitive and easy-to-learn manner
  • Drag and drop elements and structures allow you build simulations and visualize results
  • Engaging 2D and 3D animation capabilities that do not require programming assistance

Dashboards for Call Center Optimization 

  • Built-in dynamic dashboards provide the model analysis you need to facilitate call center optimization
  • Build customized displays of the model information to enable you to better understand what is happening in your process

Common Capabilities

  • Analyze Call Priorities
  • Evaluate Call Routing Options
  • Optimize Staffing
  • Reduce Caller Wait Times

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