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FactoryTalk Remote Access Software Solution

Supercharge Your Response Time and Support
Try it now
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Cloud Manufacturing Software
      • FactoryTalk Design Hub
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Contact a Distributor

Imagine being able to respond to customer needs faster and rapidly resolve production issues. With the FactoryTalk® Remote Access™ solution, you don’t have to travel to manage, configure, and initiate secure connections to automation equipment. Discover a faster way to deliver great support from anywhere, expand your workforce and enable new opportunities for revenue generation. 

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FactoryTalk Remote Access Solution Overview
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See How the FactoryTalk Remote Access Solution Works

Dive into the functionality that makes up this complete remote access solution.


Unlock the potential of your Digital Engineering

Sign up for your free exclusive workshop and learn how to connect your engineering technologies across every step of your projects, for better productivity, collaboration and product quality.

Our workshops can be run at your place of business or online, depending on your preferences. At the end, you’ll receive a range of free trials and incentives to help you explore our solutions with your own use cases.

Don't miss out – register today!
The Production Automation Loop

Discover How Remote Access Solutions Impact You

Clock

Improve Response Time

Remotely access and support customer equipment in a moment’s notice! When customers call, you can get connected quickly – no matter where you are.

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Reduce Costs

With remote access, you don’t need costly travel time and expenses to help. Customers will appreciate this – and so will your bank account.

Arrow chart performance

Maximize Productivity

When you can service customer equipment on-demand, you’re poised to fast-track fixes, reduce downtime and maximize productivity.

Security Lock

Secure Connectivity

Protecting your work is serious business. From multi-factor authentication and encrypted protocols to local access control and more, you can make security a priority.

A Complete Industrial Remote Access Solution

Leverage the power of FactoryTalk Remote Access Manager available via FactoryTalk Hub. Then, create a secure connection to automation equipment using one of the remote access ready endpoints that best supports your application.

Scalable Secure Remote Access Solutions for OEMs
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Whitepaper
Scalable Secure Remote Access Solutions for OEMs

Learn how the FactoryTalk® Remote Access™ solution can help reduce cost and add more value to your Industrial Automation and Control Systems customers.

Read Now
FactoryTalk Remote Access Security Architecture
Security Architecture
Whitepaper
FactoryTalk Remote Access Security Architecture

The core task of FactoryTalk Remote Access is to connect securely to a client to remote devices through the Internet. Therefore, security is paramount on all design and implementation decisions, more than any other usability aspects.

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Advance your Support Capabilities and Expand your Expertise with FactoryTalk Remote Access
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Advance your Support Capabilities and Expand your Expertise with FactoryTalk Remote Access

Manage, configure and initiate secure connections to equipment.

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FactoryTalk® Remote Access™
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FactoryTalk® Remote Access™

The FactoryTalk Remote Access solution delivers secure communications over the internet to enable performance and security.

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FactoryTalk® Remote Access Ordering Guide

The FactoryTalk Remote Access Manager provides the security and functionality needed to manage users and devices through an easy-to-use web-client based software.

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Try it now
Stratix 4300 Remote Access Router Embedded Edge Compute Module ASEM 6300 Industrial PC OptixPanel
Stratix® 4300 Remote Access™ Router
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Optix panel compact 2800C-070AS-1S HMI55Q ALU 4 right side view

Stratix 4300 Remote Access Router

Our Stratix® 4300 Remote Access™ Router hardware is part of a complete solution, which also includes FactoryTalk® Remote Access™ Manager software. Together, these products make the FactoryTalk Remote Access solution. This connectivity provides support for installation, programming updates, and on-demand troubleshooting and maintenance when you cannot travel. 

Learn More

Embedded Edge Compute Module

The Embedded Edge Compute Module builds on Rockwell Automation’s recent history of enabling PC or compute functionality with the power of Logix. The Embedded Edge Compute Module provides a packaged solution for users to process visual data locally and remotely while maintaining the capability to grow and scale your system as their needs change. This Embedded Edge Compute release comes with an XS FactoryTalk Optix Runtime license and a FactoryTalk Remote Access Runtime Pro license.

Learn More

ASEM 6300 Industrial PC

ASEM™ 6300 Industrial PCs are available in box and panel form and allow for greater customization compared to the OptixPanel™ graphic terminals. Innovate with FactoryTalk® Optix™ software and seamlessly deploy your HMI solution to the ASEM™ 6300 device that best fits customer needs.

Learn More

OptixPanel Graphic Terminals

OptixPanel™ graphic terminals are sealed HMI appliances that come pre-loaded with FactoryTalk® Optix™ software licenses. This means that the device is an all-in-one solution that’s ready to run at first power-up and costs less than an industrial PC. The pre-installed, closed OS reduces risk in implementation and maintenance. OptixPanel graphic terminals run FactoryTalk Optix and FactoryTalk Remote Access software, providing flexibility, scalability and enhanced connectivity.

Learn More
Stratix 4300 Remote Access Router
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Stratix® 4300 Remote Access™ Router

Stratix 4300 Remote Access Router

Our Stratix® 4300 Remote Access™ Router hardware is part of a complete solution, which also includes FactoryTalk® Remote Access™ Manager software. Together, these products make the FactoryTalk Remote Access solution. This connectivity provides support for installation, programming updates, and on-demand troubleshooting and maintenance when you cannot travel. 

Learn More
Embedded Edge Compute Module
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Embedded Edge Compute Module

The Embedded Edge Compute Module builds on Rockwell Automation’s recent history of enabling PC or compute functionality with the power of Logix. The Embedded Edge Compute Module provides a packaged solution for users to process visual data locally and remotely while maintaining the capability to grow and scale your system as their needs change. This Embedded Edge Compute release comes with an XS FactoryTalk Optix Runtime license and a FactoryTalk Remote Access Runtime Pro license.

Learn More
ASEM 6300 Industrial PC
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An OptixPanel HMI panel with a touchscreen displaying a 3D model of a partially filled container, with several dials.

ASEM 6300 Industrial PC

ASEM™ 6300 Industrial PCs are available in box and panel form and allow for greater customization compared to the OptixPanel™ graphic terminals. Innovate with FactoryTalk® Optix™ software and seamlessly deploy your HMI solution to the ASEM™ 6300 device that best fits customer needs.

Learn More
OptixPanel
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Optix panel compact 2800C-070AS-1S HMI55Q ALU 4 right side view

OptixPanel Graphic Terminals

OptixPanel™ graphic terminals are sealed HMI appliances that come pre-loaded with FactoryTalk® Optix™ software licenses. This means that the device is an all-in-one solution that’s ready to run at first power-up and costs less than an industrial PC. The pre-installed, closed OS reduces risk in implementation and maintenance. OptixPanel graphic terminals run FactoryTalk Optix and FactoryTalk Remote Access software, providing flexibility, scalability and enhanced connectivity.

Learn More

Remote Access is Making More Possible

The ability to securely connect to customer equipment from anywhere and at any time opens a new world of possibilities. This level of support bypasses the travel and expenses and gets straight to addressing any issues – helping to improve machine uptime and keep production moving.

Far-reaching on-demand support

Now, even your farthest operations are within reach! Being able to remotely support customer equipment means that no matter where your expert technicians and engineers are in the world, they are always nearby.

Act quickly at any stage

Think remote access is only a support solution? Think again! Whether it's virtual commissioning or remote firmware management, the FactoryTalk Remote Access solution can help your machine reach operation faster and keep it running at its best.

Be ready for the future

Part of delivering great support is being able to anticipate customer needs. With the FactoryTalk Remote Access solution, you can address today's data requirements while being poised to take on emerging applications, like remote support in an augmented or virtual reality (AR/VR) environment.

Unlock a Better Way to Support Your Assets

By using the FactoryTalk Remote Access solution, you can provide installation support, programming upgrades, break-fix applications, remote services and diagnostics – right from where you are.

Key features:

  • Easy and intuitive web-based user interface
  • Initiate and maintain remote connections independent of physical location
  • Centralized management of account, users, permissions and device registration
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View All Software Version History

FactoryTalk Software Version History

What’s New with FactoryTalk Remote Access

New details on key features rolled out in the previous and current versions of FactoryTalk Remote Access? Look no further! Our FactoryTalk Software Version History includes incremental changes made to software releases or major features that have recently been added.

FactoryTalk Remote Access Software Versions, Features and Benefits
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Version 14

Features Benefits
Sub-Devices
  • The Domain now supports the manual definition of sub-devices (PLCs, drives, iPCS, etc.) that are connected to the subnetwork behind the remote device and their related services
Invitation to Device Wizard
  • Invite a user directly to a device wizard, in this release a user will be able to invite users that have a FactoryTalk Hub account directly to a device and set an expiration time and date
UI Improvements
  • Contextual Menu visible after clicking on a device is improved
  • New "provide feedback" dialog
  • Improved search bar: it is now possible to filter devices not only by resource name, but also by their resource properties
Migration to .NET8 Software Framework
  • Providing enhancements in performance, stability and security

Version 13.6

Features Benefits
ASEM 6300 iPCs include a Runtime Basic Entitlement
  • FactoryTalk Remote Access Runtime 13.6 (or later) will recognize the ASEM 6300 hardware and assign a complimentary Basic Runtime entitlement
Device Geolocation by Public IP Address
  • A device that is registered to a FactoryTalk Remote Access Domain will have its public IP address recognized, so that its location will be automatically placed in the map view
FactoryTalk Hub Groups inheritance
  • What changed for newly created Domains:

    • Only the "Admin" group will inherit settings from FT Hub, with no option for editing

    • The Owner user will be assigned to the "Admin" group, while users designated as "Billing Admin" and "Contributors" will be placed in the root folder
       
  • What changed for existing Domains:

    • The groups "Contributors," "Owner," and "Billing Admin" will remain intact but will be made editable

    • The Owner will be transferred to the "Admin" group
Expired Entitlements & Devices
  • Devices can be associated to a new domain if the old one is expired, including Demo or Trial entitlements
Device Discovery Tool
  • The tools will include a new Device Discovery applet (firmware dependent feature)
Improved VPN Throughput
  • The VPN throughput for the Stratix 4300, OptixPanel Standard and Compact, and Embedded Edge Compute module have been improved; the Stratix 4300 has been doubled (firmware dependent feature)
UI Improvements
  • Audit Connections Details Button
  • Information Pane
  • Reduced Padding Naivagtion Menu Collapse
  • Copy IP Address from Device Information
  • Double-click to start VPN
  • Reconnect Device added to Interactive Access tools
  • Routing Rules added to Interactive Access tools

Version 13.5

Features Benefits
Local Connection
  • The local connection allows access to the Interactive Access features of FactoryTalk® Remote Access™ to a remote endpoint on the same LAN (local area network) without internet access. The local connection is established and managed via the interactive tools' applet installed on the local PC. (firmware dependent feature)
Device Log Export
  • Export device logs functionality added to the interactive access tools for the OptixPanel Standard and Compact, Embedded Edge Compute module and the Stratix 4300 (firmware dependent feature)
OptixPanel Compact Runtime Upgrade
  • Ability to upgrade the OptixPanel™ Compact basic runtime entitlement to the pro runtime entitlement
Remote Access Runtime Linux Ubuntu 22 Support
  • FactoryTalk® Remote Access™ runtime is now supported on Linux Ubuntu 22 (in addition to Windows OS support)

Protect the Work You Do

We know that security is a critical issue. Our solution enables you to initiate and maintain secure connections, from anywhere.

Security capabilities include:

  • VPN technology optimized for industrial connectivity with outbound only connections
  • User group management, permission control and role-based access
  • Auditing and logging of administration changes and remote connections
  • Integrated Firewall that allows configuration of permission policies over the VPN tunnel
  • Authentication that confirms only trusted devices may be registered to the account domain
  • Enable and Disable remote connectivity
  • Asset Management that supports organizing remote devices in a hierarchical form and enables enhanced role-based access
Learn More

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