Runtime Web UI overview

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Device Information

: Once you have registered and connected your device, the

Domain Name

and

Device Name

fields are populated. The

License Status

is set to

Undefined

if no

entitlement

is registered for that device Runtime.

Connection Status

: In this section, you can select

Connect

or

Disconnect

Runtime to set it respectively offline or online.

This section shows whether your device is connected to the network and which users are currently connected to the device itself (it displays the domain/username and public IP address of any connected devices).

During the Runtime registration to a domain, copy the

Anonymous ID

and the

Anonymous Password

by clicking

.

Request Assistance Status

: This section includes a button that changes its caption depending on status:

Assistance Requested

: An assistance request is currently pending or is currently being handled.

No pending assistance request

: There is no pending assistance request, or the requested assistance activity is closed.

NOTE:

It is possible that the identity of the device - the auth.bin file - has some issues. The file could be corrupted or the server address changed while the device was already registered in a domain.

In these cases the web application receives a notification error, the “Reset device identity” button is visible and the “Device registration error” toast is displayed:

Clicking on

Click for more information

button opens up a

Device registration error

dialog that explains with more detail the problem and the possible solutions.

Settings

You can configure Runtime settings as follows:

Install USB passthrough

: This is an optionally installable feature and the button might not appear if no USB passthrough is installed.

Uninstall USB passthrough

: A previous version is installed. It might be the latest version or an older version that requires upate.

Reconnection Mode

: Select whether the device should reconnect to remote access services after it restarts.

Reconnect server atrestart

/

Never reconnect server at restart

Port

: Select the port to be used by the Runtime for network connection (Auto, 80, 443 or 59635).

Server

: Select the use of a public network infrastucture or a private server.

Address

:

Import CA

: Browse to a certificate for upload.

Proxy

: Configure a Proxy HTTP or SOCKS5 that is going to be used by the Runtime for network connection.

NOTE: Click

to see your password. Once you set your password and refresh the page, the password is hidden and the icon is disabled until you change it.

VPN

Select networks to connect with by VPN

: It allows to select which network will become reachable by the remote user once a VPN connection is established through the Runtime

VPN reserved IP pool

Reserve a static IP pool

: If your network uses static IP addresses and you wish that IP addresses within a certain range are used for VPN connections, select this option and then to set the IP addresses range.

You can add IP addresses along with their related

Mask

.

NOTE: If the IP addressess entered in the

From

and

To

fields do not match with the subnet mask, an error message appears below the

Mask

text field. If the entered IPs are not valid, the text fields turn to the error state and become red. The

Add

button is enabled only if there are no errors.

Local Connection

Enable local connection

: This tab allows you to configure the Local connection.

NOTE: See Local connection for further information on this subject.

Internet Sharing

Select network to provide access

NOTE: See Internet Sharing for further information on this subject.

Allowed MAC Addresses

Any

: You cannot add to or delete any MAC addresses from the MAC addresses list in the text field below.

Use Allow List

: You can add or to delete MAC addresses from the MAC addresses list in the text field below. There is a client-side MAC address validation, so the “Add” button is disabled until the input is valid.

Information

To view the Runtime software package information, select the

Information

(circled 'i'
) icon:

Version

: The Runtime software package currently installed.

Domain

: The domain to which the device is registered.

Device

: The name of the device.

Entitlement status

: The type of client

entitlement

associated with your subscription.

Website

: A link to the support website.

To view the configuration settings, select the

Settings

(gear
) icon.

Log

You can export the connection log for a given period of time by specifying a start date and an end date. The exporting process will produce a .csv file including the activity logs recorded during remote assistance sessions.

Runtime Log

Connection Log

:

If the browser is configured to save the file directly in a specific folder (e.g. the “Downloads” folder), a file named “connection-logs.csv” will be saved directly in that location of the file system.

If the browser is configured to ask every time where to save the downloaded files, a save dialog opens up and the user is able to rename the log file and decide the location

The recorded operation logs contain information about each connection established to the device and show the following information:

Data Type	Description
Username	Name of the user that performed the operation.
Domain name	Name of the domain to which the device is registered.
Public IP	Public IP address of the remote device.
Device name	Name of the device.
Connection time	Date and time of the connection to the device.
Disconnection time	Date and time of the disconnection from the device.
Operation	Operation performed on the device.
Timestamp	Date and time of the operation.

Help

The Help item in the navigation menu is not a page but a link that redirects to the UBIQUITY/FTRA manual depending on the Runtime brand.