Troubleshooting Checklist

This checklist provides a general overview of what needs to function for DataView to connect.
As an alternative to using the log files, user can troubleshoot ElasticSearch, DataImporter, Tomcat, and FTASecurity by checking the URL. Verify the following:
  1. Access to the following Third-party Software URLs:
    NOTE:
    It is recommended to verify using a different machine
    1. FTA Security:
      https://<Hostname>:9043/auth/admin/Security/console/index.html
      FTA Security Login
    2. Elasticsearch:
      http://<Hostname>:9200/?pretty
      Elasticsearch Webpage
    3. DataImporter:
      http://<Hostname>:5007
      DataImporter Webpage
      NOTE:
      In a distributed system, the <Hostname> may not be the same as the DataView <Hostname>.
  2. Verify that the listed third-party services are running and ensure to start the services in the following order:
    1. FactoryTalk Activation Service
    2. FactoryTalk Activation Websocket Service
    3. Elasticsearch 8.6.1.
    4. Postgres
    5. FTASecurity
    6. FTAnalyticsDataImporter
    7. FTAnalyticsDataView
    NOTE:
    Even though services are running, it may not mean that all the services are working properly. Review the logs for errors.
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