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Arena Simulation Software in Call Center

Analyze Call Priorities, Staffing Optimization, and Caller Wait Times
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Arena enables you to analyze call priorities, call routing options, staffing optimization, caller wait times and more. The full-featured functionality of our Arena Call Center Simulation Software makes it a great solution for companies seeking to improve their call center operations and improve customer service.  

Features and Capabilities

Easy-to-Build Call Center Process Flow

  • Build a call center process flow in a fast, intuitive and easy-to-learn manner
  • Drag and drop elements and structures allow you build simulations and visualize results
  • Engaging 2D and 3D animation capabilities that do not require programming assistance

Dashboards for Call Center Optimization 

  • Built-in dynamic dashboards provide the model analysis you need to facilitate call center optimization
  • Build customized displays of the model information to enable you to better understand what is happening in your process

Common Capabilities

  • Analyze Call Priorities
  • Evaluate Call Routing Options
  • Optimize Staffing
  • Reduce Caller Wait Times

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Case Studies

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Showing 1-4 of 4 Results
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shadow of computer hacker viewing multiple screens
On-Demand
Series
August 1, 2014
Cyber Security Simulation
A discrete-event simulation model has been developed for generating representative cyber attack and intrusion detection sensor alert data.
Man in safety hat and vest at desk reviewing data in front of two screens
On-Demand
Series
August 1, 2014
Manufacturer Discovers Millions in Savings
Arena® Simulation Software helped the manufacturer anticipate millions in savings and improved response time to customers.
three call center representatives at desk in front of monitors and keyboards wearing headsets
On-Demand
Series
August 1, 2014
Westfield Insurance Improves Claims Process
Arena® Simulation Software enabled insurance provider to test process, technology and staffing changes without impacting customers.
4 customer Service representatives sitting in call center wearing headsets
On-Demand
Series
August 1, 2014
Call Center Optimization for Staffing
Arena® Simulation Software provided a stepwise procedure of operations planning to ​help minimize the total daily personnel expenses.
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