Arena enables you to analyze call priorities, call routing options, staffing optimization, caller wait times and more. The full-featured functionality of our Arena Call Center Simulation Software makes it a great solution for companies seeking to improve their call center operations and improve customer service.
Features and Capabilities
Easy-to-Build Call Center Process Flow
- Build a call center process flow in a fast, intuitive and easy-to-learn manner
- Drag and drop elements and structures allow you build simulations and visualize results
- Engaging 2D and 3D animation capabilities that do not require programming assistance
Dashboards for Call Center Optimization
- Built-in dynamic dashboards provide the model analysis you need to facilitate call center optimization
- Build customized displays of the model information to enable you to better understand what is happening in your process
Common Capabilities
- Analyze Call Priorities
- Evaluate Call Routing Options
- Optimize Staffing
- Reduce Caller Wait Times
Related Industries
Case Studies
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À la demande
Série
1 août 2014
A discrete-event simulation model has been developed for generating representative cyber attack and intrusion detection sensor alert data.
À la demande
Série
1 août 2014
Arena® Simulation Software helped the manufacturer anticipate millions in savings and improved response time to customers.
À la demande
Série
1 août 2014
Arena® Simulation Software enabled insurance provider to test process, technology and staffing changes without impacting customers.
À la demande
Série
1 août 2014
Arena® Simulation Software provided a stepwise procedure of operations planning to help minimize the total daily personnel expenses.