Achieve enhanced asset utilization and availability of your automation control system through advanced troubleshooting and coordination of required changes. Our main goal is to help you return the application, system or drive to its prior operational state.
What Is Application Support?
Automation support can help boost productivity, reduce maintenance costs
Your operational needs are unique to you. Application Support keeps this in mind. Think of Application Support as an extension of your team, equipped with your documentation, remote access, and administration capabilities to resolve issues quickly and efficiently. During onboarding, a knowledge transfer process takes place, involving different activities based on the process and automation application in use.
Rockwell Automation’s 24x7x365 remote Application Support is dedicated to complex or critical applications and systems that cannot afford unnecessary downtime. With our Application Support services, you have access to an experienced team of engineers with in-depth technical knowledge, industry experience, and troubleshooting expertise at your fingertips, which can reduce your total cost of downtime and time to resolve issues. Enjoy the convenience of an immediate connection to our advanced technical support team, and follow up from a dedicated ticket owner.
Application Support provides an application-level help desk through remote troubleshooting, incident management, administration of minor application modifications and workarounds, and periodic incident technical reviews.
The key benefits of Application Support include:
- Improved asset utilization
- Lowered maintenance costs
- Maintaining application availability
- Enhanced operational productivity
- Supplementing technical workforce
Whether you need minor hardware or software modifications to enhance operation and functionality, or someone to review system information, our application support engineering professionals have the industry experience and in-depth technical expertise to resolve your manufacturing or production issues.
Application Support With Optional Remote Monitoring
Improve business outcomes through the adoption of monitoring services
Are you finding it challenging to continuously monitor your applications or retain domain experts on your team? Let our Application Support team handle the complexities of monitoring and performing system maintenance for you.
Our 24x7 monitoring services provide remote, near real-time monitoring of system conditions, device alarms and application tag data to help mitigate outages and failures. If an alarm is triggered, we’ll contact you immediately and help you to resolve the issue, thereby minimizing or preventing potential downtime and giving you more peace of mind.
Our seasoned Application Support team is dedicated to mastering your systems thoroughly, ensuring rapid issue resolution—even preemptively. Benefit from our comprehensive Remote Monitoring service for problem management and more, including:
- 24x7x365 continuous remote monitoring
- Quicker issue resolution, with immediate action upon alarm detection
- Implementing best practices to prevent issues
Remote Drive Monitoring
Enhance operational efficiency with our comprehensive 24x7x365 remote monitoring service for PowerFlex drives
Our expert team leverages cutting-edge technology to ensure increased asset uptime, minimized downtime costs, and swift issue resolution. Stay ahead with real-time notifications and dynamic dashboards, crafted for efficient troubleshooting, data analysis, and driving performance optimization. Our service includes continuous monitoring, rapid response to critical alerts, and expert support, giving you peace of mind and keeping your drives operational.
We provide 24x7x365 real-time remote monitoring and rapid response to alarms, faults, warnings, and other events to help you keep your drives running and mitigate outages and failures. Support is delivered through an experienced team with access to customer documentation and product-level support to resolve issues faster. Access live views to the dashboard portal to assist with troubleshooting, data collection, and enhanced analysis of the drive.
Remote Drive Monitoring is available for the following drive types:
- PowerFlex® 755
- PowerFlex® 755T (including TS, TL, TR and TM)
- PowerFlex® 7000
- PowerFlex® 6000T
The key benefits of Remote Drive Monitoring include:
- Simple and secure connectivity
- Proactive, near real-time alarming
- Data collection and analysis
- Scalable, cost-effective solution
- Continuous access to subject matter experts from the drives product support teams
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