Troubleshooting Method

  1. Stop the following services in the following order:
    1. FTAnalyticsDataImporter
    2. FTASecurity
    3. FactoryTalk Activation Helper
    4. FactoryTalk Activation Service
    5. FactoryTalk Activation WebsocketService
    6. FTAnalyticsDataView
  2. Verify the certificates have the Fully Qualified Domain Name of the computer:
    1. You can view the Fully Qualified Domain Name by going to Control Panel > System and Security > System.
      Fully Qualified Domain Name Location
    2. If the certificates do not match, recreate the certificates (refer to
      4.00.00_Analytics Security Provider Advanced Installation Guide -Windows
      ) on how to create certificates for windows based on your setup)
    3. Copy the certificates into the same or different location
    4. Reconfigure the config files to the new certificates location using Table 2
    NOTE:
    Verify that SSL certificate directory is placed in a directory that the application can access. For example: save the certificates in the C drive.
  3. As necessary, verify the Hostname, Ports, Clustername, Passwords, and URLs are consistent across the following table:
    File Path
    Problem
    Filename
    Path
    Configuration
    DataImporter
    dataimporterproperties.properties
    <DataView_HOME>\FT ADataView\dataimporter\ config\dataimporterprope rties.properties
    DataView
    application.properties
    <DataView_HOME>\FT ADataView\dataview\con fig\application.properties
  4. As necessary, verify the certificates, passwords and file paths are consistent and FQDN is used:
    File Path
    Problem
    Filename
    Path
    Configuration
    FTA Activation
    WebSocket.dll.config
    C:\Program Files (x86)\Rockwell Automation\FactoryTalk Activation Websocket Service
    Refer to FTA Activation Guide
    FTASecurity
    standalone.xml
    C:\<DataView_Home>\FTAS ecurity\standalone\configurati on
    Refer to Enable SSL for FTASecurity Provider section
  5. Start all the services in this order and access the DataView URL
    https://<FQDN-hostname>/dataview
    1. FactoryTalk Activation Helper
    2. FactoryTalk Activation Service
    3. FactoryTalk Activation WebsocketService
    4. FTASecurity
    5. FTAnalyticsDataImporter
    6. FTAnalyticsDataView
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